FAQ

At Scanovus, we offer a 30-day satisfaction guarantee on all our products.

This means you can try the product at home. If you are not satisfied, you can return it within 30 days of delivery and receive a refund.

Please note:

• Return shipping costs are the responsibility of the customer
  
• Returns must be arranged by contacting us first
  

For full details, please refer to our Refund & Return Policy.

Yes – we make a strong effort to ensure you have a safe and positive experience with us.

We have 4.7/5 stars on Trustpilot based on 450+ reviews, where our customers highlight both the quality of our products and our customer service.

In addition, we offer:

• 30-day satisfaction guarantee
  
• Fast delivery
  
• Secure payment via trusted payment providers

You will automatically receive an order confirmation via email after your purchase.

If you have not received it:

• Check your spam/junk folder
  
• Make sure your email address was entered correctly
  

If you still cannot find it, feel free to contact us at:
contact@scanovus.com

We aim to dispatch all orders within 1–2 business days.

• Orders placed before the daily cut-off time (1 PM local time) are typically shipped the same day
  
• During busy periods or holidays, processing times may be longer
  

See our Shipping Policy for more information.

Delivery times depend on your location:

• United States: 2–8 business days
  
• European Union: 2–5 business days
  
• Rest of the world: 3–8 business days
  

Please note that delivery times are estimates and may vary.

To initiate a return, you must contact us first.

Email: contact@scanovus.com

Subject: “Return” and your order number

You will then receive the correct return instructions and return address based on your location.

To complete your return, you must:

• Provide your order number
  
• Use a trackable shipping method
  
• Send us the tracking number after shipping
  

Important:

• Returns without prior approval may not be accepted
  
• We are not responsible for returns sent without tracking
  
• The product must be returned in its original packaging
  
• All parts must be included
  

If these conditions are not met, it may affect your refund.

Return shipping costs are the responsibility of the customer.

Once we have received and approved your return:

• The refund will be issued to the original payment method
  
• Please allow up to 7 business days (often faster)
  

If you need faster processing, feel free to contact us.

If a package is not collected and is returned to us, it will be treated as a return.

In such cases, we reserve the right to deduct €25 / $25 (or local equivalent) from your refund to cover return shipping and handling costs.

If you would like the package to be re-shipped, a new shipping fee will apply.

For more information, please refer to our Refund Policy.

During holiday periods (e.g. Christmas), we may offer extended return periods.

Specific terms will be announced on our website during the relevant period.

All our products go through strict quality control. However, if you experience an issue, we are here to help.

Please contact us with:

• Your order number
  
• A description of the issue
  
• Photos or a short video
  

We will review your case and provide a solution as quickly as possible.

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been shipped, we can usually cancel it.

If it has already been shipped, it must be returned in accordance with our Refund & Return Policy.

If your order included a free gift:

• The free gift must be returned together with the order
  
• If it is not returned, its value will be deducted from your refund

We ship from multiple warehouses depending on your location:

• United States, Canada and Mexico: shipped from our warehouse in Houston, USA
  
• European Union and rest of the world: shipped from our warehouse in Denmark
  

This allows us to deliver your order as quickly as possible.

For estimated delivery times, please refer to our Shipping Policy.

Have questions about how a product works or what results to expect?

We’ve gathered product-specific FAQs directly on each product page, where you can find answers tailored to the specific product.

You can also explore our Product Guides, where we’ve collected helpful tips, usage instructions, and best practices to get the best results.

If you still have questions, feel free to contact us at:
contact@scanovus.com

Didn’t find the answer you were looking for?

You are always welcome to contact us at:
contact@scanovus.com

We aim to respond within 24–48 hours on business days.